Request a Return (RMA)

Return Merchandise Authorization (RMA) Terms and Conditions

Important Notice: By submitting this RMA request and checking the required acknowledgment boxes below, you are entering into a legally binding agreement with TheGunDock.com. Please read carefully before proceeding.

1. Return Policy Acknowledgment

• All returns must be initiated within 30 days of the original purchase date.
• Items must be in their original, unused condition with all original packaging, accessories, manuals, and documentation.
• Firearms: Per federal law and our posted return policy, we cannot accept returns on firearms where a 4473 transfer has been completed and the customer has taken possession of the firearm. If you have completed a 4473 and taken possession, your RMA request will be automatically denied.
• Firearms that have not been transferred (still at FFL dealer) must be returned in accordance with all applicable federal, state, and local laws.
• We reserve the right to inspect all returned items and refuse returns that do not meet our policy requirements.

2. Restocking Fees (Non-Refundable)

• A 10% restocking fee applies to all returns initiated due to customer preference, buyer's remorse, or change of mind (not due to defect or error on TheGunDock's part).
• These fees are charged by our warehouses and distributors for processing returned merchandise and must be billed through to the customer.
• Because these fees are imposed by our suppliers, they are non-negotiable and cannot be waived.
• The restocking fee will be automatically deducted from your refund amount.
• Restocking fees do not apply if the item is defective or if we shipped the wrong item (proof required).

3. Shipping Costs (Non-Refundable)

• Original shipping charges are non-refundable for preference-based returns.
• Return shipping costs are the sole responsibility of the customer unless the item is defective or incorrect.
• If we provide a return shipping label, the cost will be deducted from your refund.
• Shipping costs will only be reimbursed if the return is due to our error and you provide original shipping receipts.

4. Refund Processing

• Refunds will be processed within 3-5 business days after the returned item is received, inspected, and approved.
• Refunds will be issued to the original payment method used for purchase.
• You will receive email notification once your refund has been processed.
• Final refund amount = Original purchase price - Restocking fee (if applicable) - Return shipping costs (if applicable)

5. Payment Disputes and Chargeback Policy

TheGunDock.com has been a trusted firearms dealer for over 20 years. We encourage customers to contact us directly to resolve any concerns before initiating payment disputes.

Firearms-Related Transactions:

• Per federal regulations, chargebacks on firearm transactions may require us to file ATF Form 3310.11 (Report of Multiple Sale or Other Disposition) with the Bureau of Alcohol, Tobacco, Firearms and Explosives.
• This form is required when there is a question about the disposition of a firearm and creates a federal record associated with the firearm's serial number.
• We will comply with all federal reporting requirements as mandated by law.

Chargeback Fees:

• A $50.00 returned payment fee will be assessed for chargebacks or payment disputes to cover administrative costs, processing fees, and compliance reporting.
• This fee is separate from any restocking fees or other charges outlined in this policy.

Resolution Process:

• We strongly encourage you to contact us directly at support@thegundock.com or by phone to resolve any issues.
• Our customer service team has over 20 years of experience resolving concerns quickly and fairly.
• Most issues can be resolved through direct communication without the need for payment disputes.
• Our return policy is clearly stated and designed to be fair to both parties.

6. Legal Agreement

By checking the acknowledgment boxes and submitting this form, you confirm that:

• You have read, understood, and agree to be bound by these terms and conditions.
• You acknowledge that these terms have been clearly presented multiple times during the return process.
• You waive any right to claim ignorance of these policies.
• This agreement is legally binding and enforceable under applicable law.

Questions? Please contact our support team at support@thegundock.com before submitting this RMA request.